Order Issues
At PerdueCare, customer satisfaction is important to us. If there is an issue with your order, please contact our support team so we can assist you.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. Our team will review the issue and provide a suitable resolution.
Refund Eligibility
Refunds may be considered in situations such as:
- Incorrect item received
- Damaged product during shipping
- Order not delivered within the expected timeframe
Refund requests must include order details and any necessary supporting information.
Non-Returnable Items
Due to health and safety regulations, certain products may not be eligible for return once they have been opened or used.
Refund Processing
Approved refunds will be processed through the original payment method where possible. Processing times may vary depending on the payment provider.